Return Policy — Miau The Label

Domestic Orders (United States)

We want you to love your dress! If the fit isn't right, here's how returns work:

• Notify us within 3 days of delivery to start your return — head to our Contact page with your name, order number, and reason for return.
• Once approved, you'll receive a prepaid return label and 3 days from approval to drop it off and have it scanned.
• Place the dress back in its original plastic cover before packaging — beading can easily snag the fabric in transit.

Your dress must be:

• Unworn, unaltered, and free of makeup, deodorant, or stains
• Free of odors, pilling, or water damage
• Returned with all original tags and security tags intact and unbroken

Every return is individually inspected by our team against these guidelines. Dresses that don't meet them won't qualify for a refund and will be sent back to you at your expense.

Refunds: Customers are responsible for both the original shipping cost and the return shipping cost — both are deducted from your total refund. Refunds are processed within 2–3 business days of receiving your return; your bank may take up to 10 business days to post it, depending on their processing time.

⚠️ Please don't return items to our showroom, including pickup orders. All returns require prior approval via Contact — unauthorized returns will be sent back to sender.

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International Orders (Outside the U.S.)

International orders are eligible for exchange only — no refunds.

• Notify us within 3 days of delivery via Contact with your name, order number, and reason for exchange.
• Once approved, you'll have an additional 3 days to ship your item back to us.
• Items must be returned in their original garment bag, free of damage, wear, stains, or odor.

Your dress must be:

• Unworn, unaltered, and free of makeup, deodorant, or stains
• Free of odors, pilling, or water damage
• Returned with all original tags and security tags intact and unbroken

We reserve the right to refuse any item that doesn't meet these standards, and it will be returned to you at your expense. Return shipping costs are the customer's responsibility.

⚠️ Exchanges require prior approval via Contact — please don't return items directly to our showroom.